Frequently Asked Questions
Everything you need to know before you hit the streets.
What is the average shipping time for skate gear?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days depending on your location.
Do you offer international shipping?
Yes, QIX Skate Shop ships worldwide. International delivery times vary by country and typically range from 7-14 business days.
What is your return policy for skateboards and apparel?
We offer a 30-day return policy for unused items in their original packaging. Please note that assembled custom completes cannot be returned.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your products covered by a warranty?
All hardware and decks are covered against manufacturer defects. This does not include normal wear and tear or breakage due to improper landings.